Developing Skills to Understand Other People Simon Baron-Cohen, describes empathy as a universal solvent. Any problem immersed in empathy becomes soluble. Understanding other people’s emotions is a key skill in the workplace and everyday life. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers. But, while most of us are confident about learning new technical skills, we may feel ill-equipped to develop our interpersonal skills. And many people are self-conscious about discussing their own feelings, never mind anyone else’s. Empathy is the ability to recognize emotions in others, and to understand other people’s perspectives on a situation. Also, empathy enables you to use that insight to improve someone else’s mood and to support them through challenging situations. Empathy is often confused with sympathy, but they are not the same thing. Sympathy is a feeling of concern for someone, and a sense that they could be happier. Unlike empathy, sympathy doesn’t involve shared perspective or emotions. You can feel sympathy for someone you see in tears in the street, for example, without knowing anything about their situation. Sympathy may develop into empathy, but doesn’t necessarily do so. Daniel Goleman further explains that empathy is one of the five key components of emotional intelligence which is a vital leadership skill. It develops through three stages: cognitive empathy, emotional empathy and compassionate empathy. Cognitive Empathy Cognitive empathy is the ability to understand what another person might be thinking or feeling. It does not involve any emotional engagement by the observer. Cognitive empathy is a mostly rational, intellectual, and emotionally neutral ability. This means that some people use it for negative purposes. For example, those with a Machiavellian personality trait may use cognitive empathy to manipulate people who are emotionally vulnerable. Emotional Empathy Emotional empathy is the ability to share the feelings of another person, and so to understand that person on a deeper level. It’s sometimes called “affective empathy” because it affects or changes you. It’s not just a matter of knowing how someone feels, but of creating genuine rapport with them. Compassionate Empathy Compassionate empathy is the most active form of empathy. It involves not only having concern for another person, and sharing their emotional pain, but also taking practical steps to reduce it. For example, imagine that one of your team members is upset and angry because he or she delivered an important presentation badly. Acknowledging their hurt is valuable, and affirming their reaction but best of all is putting aside some time for them, and offering practical support or guidance on getting through the situation and preparing for next time

Introduce Yourself (Example Post)

This is an example post, originally published as part of Blogging University. Enroll in one of our ten programs, and start your blog right.

You’re going to publish a post today. Don’t worry about how your blog looks. Don’t worry if you haven’t given it a name yet, or you’re feeling overwhelmed. Just click the “New Post” button, and tell us why you’re here.

Why do this?

  • Because it gives new readers context. What are you about? Why should they read your blog?
  • Because it will help you focus you own ideas about your blog and what you’d like to do with it.

The post can be short or long, a personal intro to your life or a bloggy mission statement, a manifesto for the future or a simple outline of your the types of things you hope to publish.

To help you get started, here are a few questions:

  • Why are you blogging publicly, rather than keeping a personal journal?
  • What topics do you think you’ll write about?
  • Who would you love to connect with via your blog?
  • If you blog successfully throughout the next year, what would you hope to have accomplished?

You’re not locked into any of this; one of the wonderful things about blogs is how they constantly evolve as we learn, grow, and interact with one another — but it’s good to know where and why you started, and articulating your goals may just give you a few other post ideas.

Can’t think how to get started? Just write the first thing that pops into your head. Anne Lamott, author of a book on writing we love, says that you need to give yourself permission to write a “crappy first draft”. Anne makes a great point — just start writing, and worry about editing it later.

When you’re ready to publish, give your post three to five tags that describe your blog’s focus — writing, photography, fiction, parenting, food, cars, movies, sports, whatever. These tags will help others who care about your topics find you in the Reader. Make sure one of the tags is “zerotohero,” so other new bloggers can find you, too.

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